### Privacy Policy --------------------------------- Last Updated: September 6, 2026 ### Data Handling Information #### We Collect We collect two types of information: 1. **User-Provided Information**: - When you register for an account or use our Service, you may provide us with personal information such as your name, email address, and other contact details. - Some features require an account. We use account and usage information to provide the features and allowances associated with your plan and to prevent abuse. Current limits are displayed in the Service. - Your chat history, threads, and messages are stored securely in our cloud database (Convex) and associated with your user account. 2. **Automatically Collected Information**: - When you access the Service, certain information may be collected automatically. This includes your IP address, browser type, device type, and other technical information. - We may also use cookies and similar tracking technologies to collect data about your interactions with our Service. ### How We Handle Your Data - **Cloud Storage**: Your data, including chat history, threads, and messages, are stored securely in our cloud database powered by Convex. This enables real-time synchronization across all your devices. - **API Keys**: Any API keys you provide are stored locally on your browser using Local Storage. We do not store your API keys on our servers. - **User Authentication**: We use Clerk for secure user authentication. Your authentication data is handled according to Clerk's privacy policy. - **Secure Requests**: When you send a message, your browser communicates with our services and AI providers using secure HTTPS connections. - **AI and Tool Requests**: Content required to fulfill a request is sent to the selected AI providers and enabled search or tool services, including through our server-side workflows. Operational and evaluation tooling may process request content and metadata when enabled. Avoid submitting information you do not want those services to process. - **Third-Party Scripts**: We load third-party software for authentication and enabled analytics, monitoring, and other integrations. These services may process technical and usage information according to their own policies. - **Data Deletion**: You can delete all your data, including chat histories and configurations, at any time from your account settings. Deleting your account will permanently remove all associated data from our servers. - **Real-Time Sync**: Your conversations sync in real-time across all devices where you're logged in, providing a seamless experience. - **Tracking and Cookies**: We may use tracking and error logging tools to improve our services. Cookies might be used to enhance user experience and functionality. ### Data Security - All data transmitted between your browser and our servers is encrypted using TLS/SSL. - Our cloud database (Convex) employs industry-standard security measures to protect your data at rest. - We implement access controls to ensure only you can access your data. ### Use of Third-Party Services Our Service may use third-party tools and services to assist in analytics, service optimization, or for technical support. These may include: - **Convex**: Our real-time database provider for storing and syncing your chat data. - **Clerk**: Used for user authentication and account management. - **PostHog**: Used for analytics to better understand user interactions with our Service. - **Sentry**: Used for error logging and monitoring to improve the stability and performance of our Service. - **OpenRouter and AI providers**: Process prompts and other content needed to generate responses. - **Cloudflare R2**: Stores uploaded attachments used by the Service. - **Stripe**: Processes payments and manages billing information. - **Vercel**: Hosts the application and supports operational monitoring and analytics. - **Braintrust and Axiom**: Support evaluation, tracing, and operational logging when enabled. - **ImprovMX and Google Gmail**: Forward and receive messages sent to our support email address. These third-party services have their own Privacy Policies, which we recommend you review. ### Data Retention - Your data is retained as long as your account is active. - You may delete individual threads or clear all your data at any time. - Upon account deletion, all your data will be permanently removed from our systems within 30 days. ### Cookies Ramelli uses cookies for authentication and session management. Additionally, some third-party services we utilize, such as PostHog and Sentry, may use cookies to monitor interactions with our Service. You have the option to either accept or decline non-essential cookies and should refer to your browser settings for managing your preferences. ### Third-Party Links and Content The Service may contain links to third-party websites. We advise you to review their Privacy Policies, as we have no control over their content or practices. Links, images, and other internet content are suggested by AI and are not our responsibility. ### Contact Us If you have any questions or concerns about this Privacy Policy, please feel free to contact us at [contact@ramelli.chat](mailto:contact@ramelli.chat). We will do our best to respond to your inquiries promptly.